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Homecare (non-residential) costs

Find out how we charge and what it may cost for non-residential care

Costs

Costs for meals and the Tea Box always apply. Costs for all other services only apply if you have been assessed as able to pay.

Costs are valid from 15 July 2019. 

Transport

Per return - £15.50

Day care

General day care (including meal) - £72.10 per day
High dependency day care (including meal) - £92.70 per day

Homecare 

Home Care per hour single handed - £19.40
Home Care per hour double handed - £38.80

Telecare

Landline based system per week - £4.40
Mobile SOS/GPS per week - £7.69
Medication/Welfare Call per call - £1.78

Meal delivery

Main meal - £5.20
Tea Box - £3.25

Care package set up fee

Care package set up fee - £300 + VAT

 

Refunds

We will give you a refund if the break of all your services received is seven days or more. Breaks start from the first day of missed service and end the day before you next receive service.

The exception to this is respite breaks which will be credited for any length of stay.

Examples

Going into hospital

If you are in hospital for seven days or more you will get a refund. If you are in hospital for less than seven days you won't.

Going on holiday 

If you are away for seven days or more you will get a refund. If you are away for less than seven days you won't.

Going into residential care for a short period

You will be refunded all the charges for the care you usually have at home. You will be charged separately for this residential care.

If your carer does not stay for the full time - If this happens occasionally we will not make a refund. If this happens regularly please tell your care manager.

If the carer does not visit at all at the time arranged - If this happens occasionally we will not make a refund.

Requesting a refund

If you qualify for a break in service, please contact your Care Manager.

If you do not have an allocated Care Manager, please ask for our Community Response and Reablement Team on 01296 383 204.

We will adjust the next invoice we process. 

 

What we don't charge for

We don't charge for:

  • advice, information, and assessing your needs
  • community equipment that has a cost of less than £1,000
  • after-care services provided under Section 117 of the Mental Health Act 1983
  • any non-residential care and support provided to adults suffering from variant Creutzfeldt-Jakob disease
  • intermediate care including up to six weeks' care, known as reablement (to help you recover from a major event such as a stay in hospital)
  • any service or part of service which the NHS is under a duty to provide (including Continuing Health Care and the NHS contribution to Registered Nursing Care)

Money advice service

Learn about NHS and self-funding options, managing direct payments, and other ways to pay for your care.

Find out more
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