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Concerned about abuse?

If you are worried about a vulnerable adult or child, please report it to us.

Report abuse or neglect
Report abuse or neglect


Who should I speak to?

Concerns about an adult

Safeguarding Adults Team 0800 137 915

Please call our Safeguarding Adults Team (MASH) to report alleged abuse anonymously or if you feel a report is not being taken seriously.

The Safeguarding Adults Team is available 9am to 5:30pm, Monday to Thursday and 9am to 5pm on Friday. Outside these hours you can:

  • call our Emergency Duty Team on 0800 999 7677
  • leave a message on the Safeguarding Adults Team answer phone
  • call the police on 999

Concerns about a child

Call 0845 4600001

Alternatively, you can contact us by:
Fax: 01296 382 207

Learn more about child protection.



What is abuse or neglect?

Abuse is when someone does or says things to you to make you feel upset or frightened.

You may be abused on purpose, or by someone who may not realise that what they are doing is abusive. Abuse happens when someone has power over you and you do not agree to what is happening to you.

If you think you or someone else may be being abused or neglected, it is important to tell us so we can help them.

Examples of abuse

Physical - being hit or injured on purpose

Financial - the theft or misuse of money, property or personal possessions

Sexual - involvement in a sexual activity which is unwanted or not understood

Neglect - not providing food, clothing, attention or care

Emotional - the use of threats, fears or bribes which cause distress


Deprivation of liberty (Restricting freedom of movement)

Some people may need extra protection to protect them from harm. This may mean restricting their freedom to the point of depriving them of their liberty.

Read more about Deprivation of Liberty

Concerned about an adult?

0800 137 915 / 0800 999 7677 outside office hours

Concerned about a child?

0845 4600001

Avoiding scams

A scam is a type of fraud in which someone steals your money or information.

Avoiding scams
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