Skip to Main Content
This is a new website - your feedback will help us improve it

Accessibility Statement

Legally required policy document so this website can comply with current UK regulations on accessibility - The Public Sector Bodies (Website and Mobile Applications) Accessibility Regulations 2018.

Buckinghamshire County Council is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. The Care and Advice Buckinghamshire (CAB) website was launched on October 2019.

This website should allow any user to:

  • Modify the line height or spacing of text.
  • Zoom in up to 200% without the text spilling off the page.
  • Navigate most of website using a keyboard.
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

This website is designed to be compliant with the international standard, Web Content Accessibility Guidelines 2.1 (WCAG) – Level AA.

Using the Website

Accessible Features

The CAB website contains several Accessible features that can be used by users with specific requirements.

These features include: -

Voice Recognition

The CAB website has been tested using voice recognition software. All form elements on the website have been labelled correctly so that they can be accessed using the name shown.

For example, saying “select Site Search” and “click Search Button” will allow you to access the main search functionality on the CAB website.

Please be careful using the marketplace pages that are linked to the old Buckinghamshire site starting /s4s does not have this feature. See Non-Accessible Content for more details.

Changing Font Size

Changing the font sizes of text can increase legibility for some users. The CAB website can be increased using 200% zoom using your browser and still work without text spilling over.

You can also use the accessibility widget on the CAB s4s marketplace pages by clicking on the relevant text size buttons.

Changing Colour Contrast

The CAB website has been designed so that the colour contrast of text is always legible to all users. The design has been tested and successfully passes WCAG 2.1 S.C. 1.4.3. Contrast (minimum). For this reason, we haven’t added an additional high-contrast design to the CAB website.

However, the current CAB s4s marketplace pages do have the option to change the colour contrast of text. These pages have multiple contrast settings in the Accessibility widget.

The fourth contrast option – “Dark blue on pastel blue” contrast setting should provide a suitable level of contrast for most users and satisfies the accessibility standards.


Further information on accessibility options

The RNIB has a webpage with information on options that computers have which can make it easier for people with low or no vision to use them. - RNB Accessibility Options

Accessible Alternatives

Efforts have been made to create accessible alternatives for content that does not meet standards where possible.

Where appropriate we may be able to deliver content to users in accordance with their needs.

Please see “Make a request for Accessible Content” section for further details.

Make a request for Accessible Content

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; Please fill out details in Contact us form or use the appropriate details, below.

Contact Details for PCG

PCG Support Team who manage the website.

Please ensure you tell them you are using the website

Phone: 03300 582 690


We’ll consider your request and get back to you within 30 days.

Purpose of Links

Buckinghamshire County Council will use links to navigate to content on the website. External links will open in a new window.

Where possible the action of an external link will be described by extra description within the link text, so all users can understand the link’s purpose.  However, in certain areas of the website adding this extra description will become a disproportionate burden within the meaning of the accessibility regulations.

We have provided the following definition for external links: -

External Links will be used for any content that has known limitations with assistive technologies OR navigates a user away from secure platforms. In summary, this means the following items are considered External links –

  • Non-HTML Documentation (See “Issues with PDFs and other documents”)
  • Redirection away from secure platforms
  • External websites that are not part of Buckinghamshire County Council.

How Accessible is this Website?

We know some parts of this website are not fully accessible:

  • There is no “Skip to main content” section on the pages
    • Please navigate by heading levels
  • Most older PDF documents are not fully accessible to screen reader software;
  • Some of our online forms are difficult to navigate using just a screen reader;
  • Live video streams do not have captions;

Contact us and Complaints Procedure

We are always looking for ways to improve the Care and Advice Buckinghamshire website. If you find any problems that aren’t listed within this statement, or believe we are not meeting the requirements of the accessibility regulations please contact us on –

Contact Details for Buckinghamshire County Council


We’ll consider your request and get back to you within 30 days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, please contact the Equality Advisory and Support Services (EASS)

Technical Information about this Website's Accessibility

Buckinghamshire County Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 (WCAG) AA standard, due to the non-compliances listed in the following section, “Non-Accessible Content”.

Non-Accessible Content

Non-compliance with the accessibility regulations

During our last review of this website it has come to our attention that there are areas of the website that fail to meet WCAG 2.1: -

Marketplace pages

While our main website, does pass WCAG 2.1 standard. The marketplace pages that are listed using an old version of Search and Shop.

These pages are built using third party software and the old version used does not meet the WCAG 2.1 standard, due to errors with the new release.

Our website provider, who provides this software have been notified and will be providing updates in the next few months. The fixes should be applied by January 2020.

Screen-Reader reading issues with Interactive Forms

It has come to our attention that most forms cannot be read properly using screen-readers.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

Our website provider, who provides this software have been notified and will be updating all our forms are labelled properly by January 2020.

Unable to bypass repeated content in header using a keyboard

It has come to our attention that there isn’t a mechanism to ignore repeated content when using a keyboard alone. This fails WCAG 2.1 success criterion 2.4.1 (Bypass blocks).

Our website provider has been notified and will be applying a fix shortly over the next few weeks.

Disproportionate Burden

There are no issues that are considered a disproportionate burden.

Content that is not within the scope of the accessibility regulations 

Web Content that is not subject to the standards referenced in this policy statement are as follows: -

  • Content that is archived.
  • Content on intranets and extranets published before 23/09/2019
  • Non-HTML Documentation (PDFs, Microsoft Office files) that were published before 23/09/2018.
  • Non-HTML Documentation (PDFs, Microsoft Office files) that are not essential to the services Buckinghamshire County Council provides.
  • Live Audio and Video
  • Pre-recorded Audio and Video published before 23/09/2020
  • Online Maps and mapping services
  • Third Party Content that is not under direct control of Buckinghamshire County Council or main website provider – Google Translate, Social Media links

Policy Review

This statement was prepared on 1st October 2019 (01/10/2019).

Buckinghamshire County Council will review this policy every year on or before the 22/09/2020. This policy was last reviewed on 08/10/2019.


Is this page useful? Thank you for your feedback